Privacy Policy

Peach Pocket LLC Privacy Policy

Updated July 08, 2024

This Privacy Policy (the “Policy”) outlines the data privacy practices of Peach Pocket LLC (“Peach Pocket”), including its affiliates and subsidiaries (collectively, “Company,” “we,” “us,” or “our”). This Policy applies to all websites, mobile applications, and interactive platforms designed, owned, or operated by Peach Pocket (the “Services”). We are committed to protecting your data privacy and safety. This Policy explains what data we collect about you, why and how we use it, how we share and manage your information, and your choices and rights regarding this data. Please read it carefully to be fully informed.

By using our Services or registering for an account, you agree to be bound by this Policy. If you disagree with any part of this Policy, please stop using our Services immediately.

If you have any questions about this Privacy Policy, please contact us at privacy@peachpocket.com.

Scope of the Policy

This Policy governs all information we gather about you through your use of and interaction with our Services. This includes all electronic communications and user submissions necessary for us to comply with applicable laws and provide a satisfactory experience. We are not responsible for the privacy practices of third parties. For concerns regarding third-party privacy policies, please contact those parties directly.

Note Regarding Minors

Our Services are intended for a general audience and are designed for adults aged eighteen (18) and older. If you are under 18, a parent or legal guardian must consent to your use of our Services. We do not knowingly collect information from minors under 18 without parental consent. If we become aware that a minor under 18 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe we have collected information from your child, please contact us at privacy@peachpocket.com.

Types of Data Collected

Peach Pocket may collect information about the Services you use and how you use them, including:

Voluntary Personal Information: When using our Services, you may provide certain personally identifiable information (the “Personal Information”):

Email address and password: Required for account creation, booking services, and purchasing products.
First and last name: For identification purposes.
Phone number: To contact you for service-related issues.
Street address, state, province, ZIP/Postal code, and city: For verification and billing purposes.
Gender: For identification purposes.
Referral source: For record-keeping and loyalty programs.
Credit card information: For payment processing.
Optional personal information: Such as nationality and date of birth.

Passive Usage Data: We may automatically collect usage data such as:

IP address, browser type and version, device information, and interaction with the site.
Cookies and similar tags: Small files placed on your device to enhance site functionality. You can refuse cookies, but some parts of our Service may not function properly.

Aggregate Information: Data that does not identify you personally, such as:

Referring and exit pages.
Operating system details.

Promotional Communication: We may use your email for marketing and promotional purposes. You can opt-out of these communications by clicking “unsubscribe” in any email. Transactional emails (e.g., confirmations, receipts) require a separate opt-out process.

How We Use the Information We Collect

We use the information collected for various business purposes, including:

Providing, maintaining, protecting, and improving our Services.
Managing your account and providing customer support.
Communicating with you regarding updates, offers, and important notices.
For any other purposes disclosed to you at the time of collection or with your consent.

Please note that comments, forums, and similar areas are public and viewable by anyone.

Sharing Your Information

We may share your information with third parties for the following purposes:

Payment Processing: Your payment information is transmitted to third-party service providers for processing.
Legal Reasons: To comply with legal obligations and protect against fraud.
Corporate Transactions: In the event of a merger or sale, your information may be transferred.
Business Purposes: To develop our Services and provide better customer experiences.

SMS Marketing

By providing your phone number, you consent to receive SMS messages from us regarding promotions, product updates, and other relevant information. You acknowledge that consent to receive these messages is not a condition of any purchase.

Opting Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you may receive one final message confirming your opt-out request.
Frequency: The number of SMS messages we send will vary based on your interaction with us and our marketing campaigns. Typically, you may receive up to 4 messages per month.
Costs: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Supported Carriers: SMS messages may be sent using automated technology. Our messages can be delivered via supported carriers including, but not limited to, AT&T, Verizon, T-Mobile, Sprint, and others. However, our SMS service may not be compatible with all mobile carriers.
Privacy: We respect your privacy and will use your phone number only for the purposes outlined in these terms and conditions. We will not share your phone number with third parties without your consent, except as required by law.
Disclaimer: We are not responsible for any delays in the receipt of any SMS messages. Delivery is subject to effective transmission from your network operator.
Modifications: We reserve the right to modify these SMS marketing terms and conditions at any time. Any changes will be effective immediately upon posting to our website. Your continued receipt of SMS messages from us will signify your acceptance of these changes.

By providing your phone number and opting into our SMS marketing program, you agree to these terms and conditions.

Legal Requirements

Our data processing practices comply with applicable laws, including the General Data Protection Regulation (GDPR).

Account Security

You are responsible for maintaining the security of your password and device. Report any unauthorized communications or suspicious activities to privacy@peachpocket.com.

Data Storage and Transfer

We will store your personal information as long as necessary to operate our Services. Your information may be transferred to and processed in the United States or other countries. Such transfers are made under appropriate safeguards as provided by applicable law.

California Privacy Rights

Under California law, residents have the right to request information about how their data is shared. To exercise these rights, please contact us at privacy@peachpocket.com.

Severability

If any part of this Policy is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

Changes to This Privacy Policy

We may update this Policy periodically. The updated Policy will be posted on our website with the new effective date.

For questions about this Policy, please contact us at:

Email: privacy@peachpocket.com
Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

Thank you for choosing Peach Pocket LLC.

Feel free to review the updated Privacy Policy and let me know if there are any other sections you need to include or modify.

1. What is the purpose of this Privacy Policy?

This Privacy Policy outlines the data privacy practices of Peach Pocket LLC, explaining what data we collect, why and how we use it, how we share and manage your information, and your choices and rights regarding this data.

2. Who does this Privacy Policy apply to?

This Policy applies to all users of Peach Pocket's websites, mobile applications, and interactive platforms.

3. What information do you collect from me?

We collect both voluntary personal information and passive usage data. This includes your email, name, phone number, address, gender, referral source, credit card information, and optional information like nationality and date of birth. Passive usage data includes IP address, browser type, device information, and interaction with the site.

4. How do you use my information?

We use your information to:

Provide, maintain, and improve our services.
Manage your account and offer customer support.
Communicate with you about updates, offers, and important notices.
Fulfill any other purposes disclosed at the time of collection or with your consent.

5. Do you share my information with third parties?

Yes, we share your information with third parties for payment processing, legal compliance, corporate transactions, and business purposes to improve our services.

How do I contact you with questions about this policy?

For any questions about this Privacy Policy, please contact us at:

Email: privacy@peachpocket.com
Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

1. Where do you ship to?

At Peach Pocket, we are pleased to offer shipping to all locations within the United States. Whether you're on the East Coast, West Coast, or anywhere in between, you can enjoy our products delivered right to your doorstep.

2. What shipping methods and costs do you offer?

We offer the following shipping options:

Free USPS Ground Shipping: Available for orders $50.00 or more (not including discounts and before taxes).
Flat Rate Shipping: Orders under $50.00 have a flat rate fee of $10.00 (except Alaska and Hawaii).

Shipping costs are calculated at checkout based on the selected shipping method. Orders that qualify for free shipping will have the shipping cost waived at checkout.

3. How long does it take to process my order?

Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your package.

4. Are there any shipping restrictions?

Yes, we do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If we are unable to ship to your location, you will be notified during the checkout process.

5. What are the estimated delivery times?

Delivery times are estimates and may vary due to external factors such as weather conditions and carrier delays. Peach Pocket is not responsible for delays caused by these factors.

6. What should I do if my package is lost or damaged?

If your package is lost or damaged during transit, please contact us immediately at sales@peachpocket.com with your order number and tracking information. We will work with the carrier to resolve the issue and ensure you receive your order.

7. How can I contact you with questions or concerns about the shipping policy?

If you have any questions or concerns about our shipping policy, please contact us at:

Email: sales@peachpocket.com
Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

Thank you for shopping with Peach Pocket!

1. What is the time frame for requesting a refund?

Refund requests must be made within 30 days from the date of purchase.

2. What conditions must items meet to be eligible for a refund?

Items must be unused, in the same condition that you received them, and in their original packaging. We cannot accept products once they are opened or used.

3. What proof of purchase do I need to provide for a refund?

A valid receipt or proof of purchase is required for all refunds.

4. Are there any items that are non-refundable?

Yes, the following items are not eligible for a refund:

Gift cards
Items purchased on final sale
Items that have been used or damaged by the customer

5. How do I initiate a refund?

To initiate a refund, please contact our customer service team at sales@peachpocket.com with your order details and reason for the refund request.

6. Can I return an item to a physical store?

Currently, returns can only be processed through our online customer service.

7. What is the process for returning an item?

Upon approval of your refund request, we will provide you with a Return Authorization Number and return instructions. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

8. How are returned items inspected?

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

9. How long does it take to process a refund?

Refunds are processed within 10 business days of receiving the returned items.

10. How is the refund processed if my return is approved?

If your return is approved, we will process the refund to your original method of payment. The refund amount will be credited within a certain number of days, depending on your card issuer’s policies.

11. How will I know when my return has been processed?

You will receive an email notification once your return has been processed and your refund has been issued.

12. Will I be refunded the full purchase price?

Yes, you will be refunded the full purchase price of the returned item, excluding any shipping costs.

13. Do I have to pay for return shipping?

Yes, customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

14. Can I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@peachpocket.com for further instructions.

15. What should I do if my refund is late or missing?

f you haven’t received a refund yet, follow these steps:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@peachpocket.com.