Refund Policy

Peach Pocket Refund Policy

At Peach Pocket, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility

Time Frame: Refund requests must be made within 30 days from the date of purchase.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept products once they are opened or used
Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.

2. Non-Refundable Items

Certain items are not eligible for a refund:

Gift cards
Items purchased on final sale
Items that have been used or damaged by the customer

3. Refund Process

Initiate a Refund: To initiate a refund, please contact our customer service team at sales@peachpocket.com with your order details and reason for the refund request.
Return Authorization: Upon approval, we will provide you with a Return Authorization Number and return instructions.
Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Approval: If your return is approved, we will process the refund to your original method of payment. The refund amount will be credited within a certain number of days, depending on your card issuer’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at sales@peachpocket.com for further instructions.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at sales@peachpocket.com

6. Contact Us

For any questions or concerns regarding your refund, please contact us at:

Peach Pocket Customer Service
Email: sales@peachpocket.com

Thank you for shopping with Peach Pocket!

1. What is the purpose of this Privacy Policy?

This Privacy Policy outlines the data privacy practices of Peach Pocket LLC, explaining what data we collect, why and how we use it, how we share and manage your information, and your choices and rights regarding this data.

2. Who does this Privacy Policy apply to?

This Policy applies to all users of Peach Pocket's websites, mobile applications, and interactive platforms.

3. What information do you collect from me?

We collect both voluntary personal information and passive usage data. This includes your email, name, phone number, address, gender, referral source, credit card information, and optional information like nationality and date of birth. Passive usage data includes IP address, browser type, device information, and interaction with the site.

4. How do you use my information?

We use your information to:

Provide, maintain, and improve our services.
Manage your account and offer customer support.
Communicate with you about updates, offers, and important notices.
Fulfill any other purposes disclosed at the time of collection or with your consent.

5. Do you share my information with third parties?

Yes, we share your information with third parties for payment processing, legal compliance, corporate transactions, and business purposes to improve our services.

How do I contact you with questions about this policy?

For any questions about this Privacy Policy, please contact us at:

Email: privacy@peachpocket.com
Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

1. Where do you ship to?

At Peach Pocket, we are pleased to offer shipping to all locations within the United States. Whether you're on the East Coast, West Coast, or anywhere in between, you can enjoy our products delivered right to your doorstep.

2. What shipping methods and costs do you offer?

We offer the following shipping options:

Free USPS Ground Shipping: Available for orders $50.00 or more (not including discounts and before taxes).
Flat Rate Shipping: Orders under $50.00 have a flat rate fee of $10.00 (except Alaska and Hawaii).

Shipping costs are calculated at checkout based on the selected shipping method. Orders that qualify for free shipping will have the shipping cost waived at checkout.

3. How long does it take to process my order?

Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your package.

4. Are there any shipping restrictions?

Yes, we do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If we are unable to ship to your location, you will be notified during the checkout process.

5. What are the estimated delivery times?

Delivery times are estimates and may vary due to external factors such as weather conditions and carrier delays. Peach Pocket is not responsible for delays caused by these factors.

6. What should I do if my package is lost or damaged?

If your package is lost or damaged during transit, please contact us immediately at sales@peachpocket.com with your order number and tracking information. We will work with the carrier to resolve the issue and ensure you receive your order.

7. How can I contact you with questions or concerns about the shipping policy?

If you have any questions or concerns about our shipping policy, please contact us at:

Email: sales@peachpocket.com
Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

Thank you for shopping with Peach Pocket!

1. What is the time frame for requesting a refund?

Refund requests must be made within 30 days from the date of purchase.

2. What conditions must items meet to be eligible for a refund?

Items must be unused, in the same condition that you received them, and in their original packaging. We cannot accept products once they are opened or used.

3. What proof of purchase do I need to provide for a refund?

A valid receipt or proof of purchase is required for all refunds.

4. Are there any items that are non-refundable?

Yes, the following items are not eligible for a refund:

Gift cards
Items purchased on final sale
Items that have been used or damaged by the customer

5. How do I initiate a refund?

To initiate a refund, please contact our customer service team at sales@peachpocket.com with your order details and reason for the refund request.

6. Can I return an item to a physical store?

Currently, returns can only be processed through our online customer service.

7. What is the process for returning an item?

Upon approval of your refund request, we will provide you with a Return Authorization Number and return instructions. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

8. How are returned items inspected?

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

9. How long does it take to process a refund?

Refunds are processed within 10 business days of receiving the returned items.

10. How is the refund processed if my return is approved?

If your return is approved, we will process the refund to your original method of payment. The refund amount will be credited within a certain number of days, depending on your card issuer’s policies.

11. How will I know when my return has been processed?

You will receive an email notification once your return has been processed and your refund has been issued.

12. Will I be refunded the full purchase price?

Yes, you will be refunded the full purchase price of the returned item, excluding any shipping costs.

13. Do I have to pay for return shipping?

Yes, customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

14. Can I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@peachpocket.com for further instructions.

15. What should I do if my refund is late or missing?

f you haven’t received a refund yet, follow these steps:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@peachpocket.com.