Shipping Policy

This Privacy Policy outlines the data privacy practices of Peach Pocket LLC, explaining what data we collect, why and how we use it, how we share and manage your information, and your choices and rights regarding this data.

This Policy applies to all users of Peach Pocket's websites, mobile applications, and interactive platforms.

We collect both voluntary personal information and passive usage data. This includes your email, name, phone number, address, gender, referral source, credit card information, and optional information like nationality and date of birth. Passive usage data includes IP address, browser type, device information, and interaction with the site.

We use your information to:

• Provide, maintain, and improve our services.
• Manage your account and offer customer support.
• Communicate with you about updates, offers, and important notices.
• Fulfill any other purposes disclosed at the time of collection or with your consent.

Yes, we share your information with third parties for payment processing, legal compliance, corporate transactions, and business purposes to improve our services.

For any questions about this Privacy Policy, please contact us at:

• Email: privacy@peachpocket.com
• Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

At Peach Pocket, we are pleased to offer shipping to all locations within the United States. Whether you're on the East Coast, West Coast, or anywhere in between, you can enjoy our products delivered right to your doorstep.

We offer the following shipping options:

• Free USPS Ground Shipping: Available for orders $50.00 or more (not including discounts and before taxes).
• Flat Rate Shipping: Orders under $50.00 have a flat rate fee of $10.00 (except Alaska and Hawaii).

Shipping costs are calculated at checkout based on the selected shipping method. Orders that qualify for free shipping will have the shipping cost waived at checkout.

Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your package.

Yes, we do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If we are unable to ship to your location, you will be notified during the checkout process.

Delivery times are estimates and may vary due to external factors such as weather conditions and carrier delays. Peach Pocket is not responsible for delays caused by these factors.

If your package is lost or damaged during transit, please contact us immediately at sales@peachpocket.com with your order number and tracking information. We will work with the carrier to resolve the issue and ensure you receive your order.

If you have any questions or concerns about our shipping policy, please contact us at:

• Email: sales@peachpocket.com
• Address: 1401 Sawgrass Corporate Parkway, Sunrise, FL, 33323

Thank you for shopping with Peach Pocket!

Refund requests must be made within 30 days from the date of purchase.

Items must be unused, in the same condition that you received them, and in their original packaging. We cannot accept products once they are opened or used.

A valid receipt or proof of purchase is required for all refunds.

Yes, the following items are not eligible for a refund:

• Gift cards
• Items purchased on final sale
• Items that have been used or damaged by the customer

To initiate a refund, please contact our customer service team at sales@peachpocket.com with your order details and reason for the refund request.

Currently, returns can only be processed through our online customer service.

Upon approval of your refund request, we will provide you with a Return Authorization Number and return instructions. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Refunds are processed within 10 business days of receiving the returned items.

If your return is approved, we will process the refund to your original method of payment. The refund amount will be credited within a certain number of days, depending on your card issuer’s policies.

You will receive an email notification once your return has been processed and your refund has been issued.

Yes, you will be refunded the full purchase price of the returned item, excluding any shipping costs.

Yes, customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@peachpocket.com for further instructions.

f you haven’t received a refund yet, follow these steps:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at sales@peachpocket.com.

If you receive a defective or damaged item, please contact us immediately at sales@peachpocket.com with your order details and photos of the defect or damage. We will arrange for a replacement or refund.

If you received the wrong item, please contact us at sales@peachpocket.com with your order details, and we will correct the mistake at no additional cost to you.

For any questions or concerns regarding your refund, please contact our customer service team at:

• Email: sales@peachpocket.com

Thank you for shopping with Peach Pocket!